Top 9 Factors for Successful Outsourcing

1. Understanding company goals and objectives
2. A strategic vision and plan
3. Selecting the right vendor
4. Ongoing management of the relationships
5. Open communication with affected individual/groups
6. Senior executive support and involvement
7. Careful attention to personnel issues
8. Near term financial justification
9. Use of outside expertise

Source: Survey of Current and Potential Outsourcing End-Users
The Outsourcing Institute Membership, 1998